Policies

Newborns

Most companies allow 30 days to add your baby to your insurance policy. Please be sure to complete the required paperwork as soon as possible. You will be responsible for any charges incurred that are not paid within 60 days of your child’s date of birth. These charges must be paid prior to your child’s 2 month checkup.

We realize that there are times when financial problems exist. We ask that you maintain contact with the office and make arrangements for payment on existing balances or make arrangements for future visits. Unless prior arrangements are made, payment will be expected at the time of service.

Prescriptions

The office requires at least 24 hours notice for refills or prescriptions for controlled substances (Ritalin, Adderall, etc..) This notice is also required for other refill requests. You can have your pharmacy fax or e-prescribe your request.

Patients using controlled substances are required to be seen by the physician every three months. If not seen, no prescription will be written.

All prescriptions for controlled substances must be picked up by the parent. Parents should be prepared to submit proof of identification and also must sign for the prescription.

AFTER HOURS CALLS

After hours phone calls should be for URGENT medical problems. Routine problems, questions, prescription requests etc.. should be taken care of during normal office hours. Calls should only be for TRUE medical emergencies.

When calling for sick visits, please be prepared to give the child’s age, symptoms, temperature (how taken and whether you added a degree), names of medications being given and the length of symptoms. Return calls will be made as soon as possible. If you do not receive a call back within 45 minutes, please call back as our doctors strive to make call backs to patients quickly.

When scheduling checkups, sports physicals or school physicals, please allow sufficient time to schedule. All forms required must be filled out and presented at the time of the checkup. These forms can be downloaded from this website on the forms page. There will be a charge of $10 for any forms that have to be duplicated.

Please remember that after hours calls are for URGENT problems. Requests for refills on prescriptions, referrals or non urgent problems should be made during regular office hours. These calls will not be returned until the next morning. Please have pharmacy numbers ready when placing a call after hours in the event a prescription would be necessary.